Privacy Policy (गोपनीयता नीति)

1. Introduction & Overview (परिचय)

Welcome to Dhakad Bandhan ("we," "our," or "us"). Dhakad Bandhan is a premier matrimonial matchmaking platform exclusively serving the Dhakad Samaj community (including Nagar, Kirar, and Malav sub-communities). This Privacy Policy applies to our Android Mobile Application (com.dhakadbandhan.app) and our official website (https://dhakadbandhan.com).

Your privacy is of paramount importance to us. This policy comprehensively explains what personal data we collect, why we collect it, how it is stored and processed, with whom it may be shared, and your rights regarding data access and account/data deletion.

2. Information We Collect (एकत्र की जाने वाली जानकारी)

To provide accurate matrimony matchmaking, facilitate communication between families, and maintain community trust, we collect the following categories of information:

• Personal Identity Information: Full name, gender, date of birth, mother tongue, marital status, physical attributes (height), and bio/about me text.
• Contact Information: Mobile phone number (verified via OTP) and email address (verified via secure link).
• Community & Family Background: Community (Dhakad / Nagar / Kirar / Malav), Gotra (Self, Maternal/Nanihal, etc.), father's name, mother's name, family status, and location/native place.
• Education & Career: Highest educational qualification, employment sector, occupation, annual income range, and workplace city.
• User-Generated Content & Photographs: Profile pictures uploaded by you to showcase on your matrimony profile.
• Identity Verification (KYC) Data (Optional): Government-issued ID details (such as Aadhaar mask verification) used solely for granting the verified profile badge.
• Device & Usage Data: Device model, OS version, Firebase Cloud Messaging (FCM) push tokens for receiving instant match notifications, and non-sensitive diagnostic logs for crash prevention.

3. How We Use Your Information (डेटा का उपयोग)

We use your information solely to deliver a safe, personalized matrimonial service:

• To create and manage your matrimonial profile and display it to prospective matches in the Dhakad community.
• To calculate compatibility matches based on age, education, location, and community preferences.
• To enable mutual interest requests, accepted connection requests, and secure chat messaging.
• To verify authenticity and eliminate duplicate, fraudulent, or fake accounts.
• To send real-time push notifications regarding profile views, interests, and chat messages.
• To provide customer support and address user grievances.

4. Data Sharing & Third-Party Service Providers (डेटा साझाकरण)

We only share necessary data with trusted service providers under strict data privacy contracts:

• Google Firebase (Google Cloud): For secure user authentication, Cloud Messaging push notifications, and crash diagnostics.
• SMS & Email Gateways (ZeptoMail / Transactional SMS): For sending authentication OTPs and verification emails.
• Payment Processors (Razorpay): For processing premium membership subscriptions. We do not store your debit/credit card numbers or UPI PINs.
• Legal Compliance: When strictly required by Indian law, judicial summons, or government authorities to investigate criminal activity or fraud.

5. Data Security (डेटा सुरक्षा)

We implement industry-standard administrative, technical, and physical safeguards:

• All communications between the mobile app, website, and servers are protected with 256-bit SSL/TLS encryption.
• Restricted database access protected behind enterprise firewalls and private subnets.
• Secure token-based authentication (JWT) with automatic expiration.
• Photos and profile information are watermarked and protected against unauthorized automated scraping.

6. Account & Data Deletion Policy (खाता व डेटा हटाने का अधिकार)

In full compliance with Google Play's User Data & Account Deletion policies, you have complete control over your data and can request deletion at any time:

Upon confirmation, your profile, photos, chat records, and personal information will be permanently purged from our active databases within 30 days, except for any transactional invoices required to be retained under applicable taxation laws.

7. Children's Privacy (नाबालिगों की गोपनीयता)

Dhakad Bandhan is strictly designed for adults of legal marriageable age under Indian Law (18+ for women, 21+ for men). We do not knowingly collect, process, or solicit personal data from children under 18 years of age. If we discover that a user under 18 has created an account, we promptly terminate and purge their account and data.

8. Grievance Officer & Contact Us (संपर्क व शिकायत निवारण)

In accordance with the Information Technology Act 2000 and the rules made thereunder, if you have any questions, feedback, or grievances regarding this Privacy Policy or data handling, please contact our designated Grievance Officer: